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Privacy policy

Crystal Clear Printing respects your privacy and handles personal information in line with the Protection of Personal Information Act, 2013. This policy explains what we collect, why we collect it, and how we protect it when you use our services or submit an enquiry.

1. Who is responsible for your information

This privacy policy applies to Crystal Clear Printing, operated by Astros Marketing (Pty) Ltd, with a base in Rustenburg CBD and service coverage across Bojanala, including Rustenburg, Tlhabane, Phokeng, Kroondal, Boshoek, Marikana, Mooinooi and Mogwase. We supply printing, embroidery, signage, branded clothing, gifts and PPE to mines, schools and businesses.

When you contact us through the enquiry form on our contact page, place an order, request a quote or ask for delivery and setup, you share personal information with us so we can respond and provide the service requested.

  • Business and contact details shared through enquiries
  • Order information, artwork instructions and delivery details
  • Proofs, approvals and records related to your project

2. What personal information we collect

We collect only the information needed to handle your request, complete your order and keep proper records. Depending on the service, this may include a name, company name, position, contact number, email address, physical delivery address, VAT or account details, and information about the products or branding you need.

For production and installation work we may also collect vehicle details, garment sizes, artwork files, logo specifications and site instructions. In some cases we record preferences for repeat orders so we can work more efficiently next time, especially where schools or mines place recurring jobs.

  • Information you enter into the enquiry form
  • Information you provide during quotations, approvals or collections
  • Technical information from our site, such as basic usage data and form submissions

3. Why we use your information

We use personal information to respond to enquiries, prepare quotations, confirm artwork, process payments, manage production and arrange delivery or installation. We also use it to communicate about lead times, stock availability, finishing options and any changes needed before work starts.

Where a project requires embroidery digitising, vehicle branding fitment or sign installation, we may need to share limited details with staff and trusted service providers who assist us in completing the job. We do not use your information for unrelated purposes.

  • To provide printing, embroidery, signage and branded product services
  • To manage accounts, invoicing and record keeping
  • To meet legal, tax and compliance obligations

4. How we protect and retain your information

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access is limited to staff who need it for their work, including operations, production, design, sales and installations. Our team is trained to handle customer information carefully, even during busy periods and load-shedding interruptions.

We keep records for as long as needed to provide the service, deal with after-sales queries, comply with legal duties and support accounting and tax requirements. Once information is no longer needed, we take steps to delete or securely archive it in line with our retention practices.

  • Controlled access to customer records and artwork files
  • Secure storage of order history and project notes
  • Retention only for lawful and practical business purposes

5. When information may be shared

We may share information with employees, contractors and service providers who help us deliver our services, provided they only use it for the task at hand. This can include suppliers involved in print finishing, delivery, installation or payment processing. We may also disclose information where the law requires it, or where it is needed to protect our rights, customers or property.

We do not sell personal information. Any sharing is limited and relevant to the service you requested. Where possible, we try to use the minimum amount of information required to complete the work, which helps protect customer privacy and keeps the process straightforward.

6. Your rights under POPIA

You have rights regarding your personal information. You may ask what information we hold, request correction of inaccurate details, object to certain processing where lawful, or request deletion where we are not required to keep the information. You may also withdraw consent where processing is based on consent, although this may affect our ability to complete your request.

If you believe your information has been handled incorrectly, you may raise the matter with us through the contact form on our contact page. We will review the concern and respond. If needed, you may also exercise your rights in terms of applicable South African law.

  • Request access to your personal information
  • Ask for correction or deletion where appropriate
  • Object to processing in certain circumstances

7. Updates to this policy

We may update this privacy policy from time to time to reflect changes in our services, legal duties or internal processes. The latest version will apply from the date it is published on our site. Please review it periodically, especially if you are a repeat customer or handle procurement for a business, school or mine.

By using our services and submitting your details through our enquiry form, you acknowledge that you have read and understood this policy. If anything is unclear, please contact us through the enquiry form and we will assist.